Your data is good and software is also good. However, as you are only re-seller for CDP India Pvt Ltd, we are at very much inconvenience. Your parent company, uses only one mode off connectivity and does not have any back-up plan. Such incidents could have been avoided had there been alternate arrangements as back-up plan of another leased line connectivity. Kindly let me know you could do something in this matter. Otherwise I would be forced to go back to global Data.
Data Connectivity has been occurred twice in less than 30 days, such level of service is un acceptable.